Easy Returns & Replacement

How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

  • Only unused merchandise will be eligible for return within 15 days from the date of receipt.
  • You can return the merchandise via courier or you can request a return to be picked from the address it was delivered to at a nominal cost.. And you have to send return form with it.
  • By courier: If you prefer to return/replace the merchandise by courier send us a mail at care@elpaso.in, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.
  • For COD Parcel, we will give you only store credit if you will return the parcel. We can also refund you in your bank account.
  • As a goodwill gesture to our customers, we can provide pick up at a nominal fees. Or customer can courier the parcel.

Upon receipt of your request, our customer service representative will send the shipping address to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, El Paso Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

Return Form is an easy-to-fill form that allows you to return the received shipment to www.elpaso.in The Return Form is in the link, click here to print it. Mention the order details & complete shipping address on the packet.