Returns / Replacement / Exchange Policy

Welcome to El Paso, where we’ve carefully crafted footwear that blends comfort, style, and our passion for the environment. We cherish each product and sincerely hope you love them as much as we do. To ensure your satisfaction, we take care of shipping and exchanges on our end, allowing you to experience our crafted comfort hassle-free.

Our commitment includes a Free 7-day Return/Exchange Policy. Regrettably, if 7 days have passed since your order was delivered, we won’t be able to provide a refund or exchange.

For a return to be eligible, the product must be:

  1. Unused and in the same condition as received.
  2. In the original packaging.

Please note that refunds won’t be processed under the following circumstances:

  1. Returns initiated after seven days.
  2. Items that are worn, damaged, or not in their original packaging.

Note – We do not issue refunds for Cash on Delivery (COD) charges, typically ranging from 75 to 100 Rs., in case you decide to return a product.

To initiate an exchange or return, please send an email on within 7 days of delivery, providing your order number. You’ll receive confirmation as soon as the product is received back to us, and your payment will be processed within seven business days of the returned package.

For a detailed understanding of our return and refund conditions, please review our Terms and Conditions.

Thank you for choosing El Paso, where comfort, style, and environmental consciousness come together in every step.