ORDERS & SHIPPING
El Paso commits to provide you the top notch services at every step of online shopping. We assure your package delivers in its pristine right on time.
WHERE DO YOU SHIP FROM?
Packages will be shipped from Agra (India).
DO YOU COVER SHIPPING CHARGES?
We do not levy any shipping charge on the orders, however handling charge of INR 100 for Cash on Delivery (COD) orders below INR 1500 is levied while handling charges on COD orders above INR 1499 is not applied.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Under normal conditions, the product will reach you within 10-12 business days. However, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
DO YOU OFFER DELIVERY ON ALL DAYS OF THE WEEK?
We currently offer shipment services on all days of the week except national holidays.
WHAT HAPPENS IF I AM NOT AVAILABLE AT THE TIME OF DELIVERY?
Our delivery partners will try reaching out to you several times before an item is returned to our warehouse. Please make sure, you add an alternate phone/mobile number in shipping address while placing an order.