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Terms And Conditions

Welcome to El Paso, where comfort, style, and environmental consciousness unite in our carefully crafted footwear. At El Paso, we value your satisfaction and aim to make your experience seamless. Please take a moment to review our terms and conditions for a clear understanding of our policies.

  1. Ownership and Privacy: El Paso, a trademark owned by Rohil Polymers India, extends to the domain www.elpaso.in and associated platforms. We respect your privacy, and our practices adhere to our Privacy Policy.
  2. Age Requirement: By accessing the Site, you confirm that you are at least thirteen (13) years old, or visiting under parental supervision.
  3. Ordering Process and Pricing:
  • All orders are subject to El Paso’s acceptance.
  • El Paso’s reserves the right to refuse or cancel orders, including those directed to freight forwarding services.
  • Prices listed include taxes; errors may occur, leading to order cancellation.
  • Contact Elpaso for restocking information if a product appears out of stock.
  1. Ownership of Intellectual Property: All trademarks and intellectual property on the Site belong to El Paso. Unauthorised use is prohibited.
  2. Product Maintenance: Follow our suggested steps for minor cleaning and maintenance to preserve the quality of your purchased products.
  3. Prohibited Use: The content on the Site is copyrighted and for non-commercial use only. Any unauthorised distribution is strictly prohibited.
  4. Disclaimer of Warranty: Products are provided “as is.” El Paso’s disclaims warranties, and limitations apply. We are not liable for misuse, loss, or modification of content or products.
  5. Indemnity: You agree to indemnify and hold El Paso harmless from any losses or expenses resulting from your violation of these Terms.
  6. Suspension of Account or Site: We may temporarily suspend the Site for maintenance or improvement. Notify us of any suspicious activity for assistance in securing your account.
  7. Links to Third-Party Websites: Third-party links on the Site are not affiliated with El Paso. We are not responsible for their content, and users access them at their discretion.
  8. Returns/Exchange/Refund/Cancellation:
  • Cancellation: Within 24 hours, email support@elpaso.in to cancel. Refund issued after order confirmation.
  • Exchange: Unworn shoes may be exchanged for size, style, or color, with shipping covered by El Paso.
  • Return: Unworn products with intact packaging can be returned within seven (7) days. No returns after seven days. Sale items eligible only if defective or damaged.
  1. Feedback and Queries: Contact El Paso for any product-related queries or restocking information. User-generated content may be posted publicly.
  2. Force Majeure: El Paso is not responsible for failure or delays due to unforeseen events beyond our control.
  3. Governing Law and Jurisdiction: These Terms are governed by Indian law. You submit to the exclusive jurisdiction of the courts of the State of Uttar Pradesh.
  4. Complaints and Resolution Mechanism: Complaints regarding products should be emailed to support@elpaso.in . Follow the return process for product exchanges or refunds.
  5. Policy for NDNC: By using the Website, you authorise contact for product knowledge, promotional offers, and related services. The Privacy Policy applies to personally identifiable information.
  6. Miscellaneous: By using the Site, you agree to receive electronic communications. El Paso’s failure to enforce provisions does not waive rights. El Paso may assign rights without notice.
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