FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?

Yes, we do. It entitles you to return your order on account for up to 15 days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty. Please go through our Return & Replacement policy here: https://elpaso.in/returns-replacement-refund/

HOW QUICKLY WILL MY ORDER SHIP?

To ensure your order will be shipped out the same day, please place your order by 2pm, from Monday to Saturday. We do not ship on the weekend. Unless the product is a made to order item from the exclusive collection or the Plus size collection on the website, your order will be dispatched latest within 4 days from the date of the receipt of the order. We shall notification when your order is packed and also when it is shipped. 

HOW CAN I DO PRE-ORDER INQUIRY?HOW CAN I DO PRE-ORDER INQUIRY?

Head over to our Contact Us page for any questions you may have. In case you require further assistance, please contact our Customer Support team via phone (+91-88599 99470) or email at info@elpaso.in

WHERE DO YOU SHIP FROM?

Packages will be shipped from Agra (India).

DO YOU OFFER DELIVERY ON WEEKENDS?

We off delivery on all days of the week but we ship only from Monday -Saturday between 9 AM -5 PM.  

DO YOU SHIP INTERNATIONALLY?

Yes, your order can be purchased and shipped internationally. For more information, please head over to our ‘Shipping’ section.

HOW DO I BECOME AN El PASO RETAILER OR INTERNATIONAL DISTRIBUTOR?

Kindly email your name, phone number, store/distribution name, store/distribution address to info@elpaso.in

DO YOU HAVE REPLACEMENT LACES AND INSOLES AVAILABLE?

Yes, we do provide replacement of defective laces and insoles. Please share a clear image of the product along with its style specific information (printed on the inside upper) and your shipping address to info@elpaso.in

WHAT ALL PAYMENT MODES ARE AVAILABLE?

You can choose from the following methods of payment when shopping with info@elpaso.in

  • Credit card/Debit card – Payment via all credit/debit card is available
  • Internet Banking – Pay on our website using Net Banking Facility
  • Wallets & UPIs – Pay via Virtual wallet or UPI methods
  • AT Credit – Pay via AT credit i.e Coupon Code generated by our team
  • Cash on Delivery – Pay in Cash at the time of delivery.

ARE THERE ANY HIDDEN EXTRA CHARGES?

Absolutely not! The price that you see on our website is the final price you have to pay, inclusive of all taxes. You will be provided with a tax invoice along with your order.

IS THE PAYMENT SAFE AND SECURED?

Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.

HOW DOES THE REFUND PROCESS WORK?

The process for refund is simple and hassle free and is usually completed in 10-12 working days form receipt of the articles in our warehouse if they quality for refunds. If you wish to request a refund or replacement, please look into https://elpaso.in/returns-replacement-refund/

Kindly note you can place the return/exchange request on the above link on the website post 24 hours of the delivery of the order.